Refund Policy

Last updated: September 5, 2026

Every AlwaysMap print is custom-made from a map you designed, so we can't accept returns for change of mind, ordering the wrong size, or design choices visible in the print preview at the time you ordered.

Defective or damaged prints

If your print arrives damaged, misprinted, or with a manufacturing defect (wrong size, trimming errors, print quality faults), we will replace it or refund you in full — your choice.

• Contact support@alwaysmap.com within 30 days of delivery.
• Include your order number and photos of the defect and of the packaging if it arrived damaged. Photos are required — they are how our print partner verifies the claim.
• Approved claims are replaced at no cost, or refunded to your original payment method within 5–10 business days.

Lost orders

If tracking shows your order stopped moving or was never delivered, contact support@alwaysmap.com and we'll investigate with the carrier and make it right.